Who are we and what do we do?

We are experts in the design and delivery of after-sales service solutions for what we call 3c products: computers, communications and consumer electronics.

We supply our after-sales solutions to the brands, channels and service providers who look after 3c products on behalf of consumers and users.
We have put together a team of the best professionals in the world of after-sales service and they form our Alliance network. We work with our Alliance network to design solutions for our customers.

We contract with our customers to deliver service in one or several countries.
We can provide service from very small numbers of service incidents to large numbers of service incidents in multiple countries.

I need help here

• My company is a service provider and needs to develop an international technical service capability for a customer who is expanding his operations internationally
• My company is a service provider and needs help to roll out a new support solution for a customer across several countries
• My company wants a comprehensive service support solution for all its operating subsidiaries in several countries
• My company is a brand who wants a new service partner
• My company has a problem with a very high No Fault Found rate from its retail and operator channel

Why 3c Service Alliance?

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  Independent: we design and deliver service solutions that are independent of legacy service arrangements.

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  Internationally scalable: We design and deploy multi-country service solutions in EMEA.

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  Innovative: We use the latest technology to leverage and package service expertise in support of our customers and partners.

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  One interface: We simplify service management for our customers by providing a single interface across geographies and delivery partners.